Policies
Ordering Information
The staff at Houston's Incorporated is ready to provide you with the best service possible!
Feel free to contact us with any questions you may have.
Shipping Information
Delivery: Houston's provides free delivery to most of our sales territories. Please call for routing information.
Common Carrier: All common carrier ground orders received by 5:00 PM (Monday through Friday) are shipped the same day.
Parcel: All parcel ground orders received by 5:00 PM (Monday through Friday) are shipped the same day. Parcel next day orders must be received by 3:00 PM (Monday through Friday).
Freight Claims: All freight claims are the responsibility of the consignee and must be filed with the carrier. Visible damage should be noted on the bill of lading and signed by the carrier.
Glass/ China: Goods packed in glass (i.e. cocktail mix) cannot be shipped Parcel. Glassware and china are especially fragile and are shipped Parcel at the customers' risk only. Houston's will repack these products, at a cost, and then ship the products Parcel. We will not issue a credit for any damaged or refused shipments unless Houston's has repacked the items
Warranty Information
Houston's stocks well-known, standard brands which are backed by their respective manufacturers. Most manufacturers will not permit a wholesaler to make any adjustment, replace any part, accept a return, or exchange any defective or unsatisfactory merchandise without written permission from them. Customers must abide by the warranty instructions provided by the manufacturer. Houston's will assist and, if possible, help expedite the occasional difficulty.
Hazardous Materials
Houston's stocks certain items that are classified as hazardous material by the Department of Labor. Any customer who would like Material Safety Data sheets on any hazardous material that we carry can receive them by asking their sales representative.
Returns
- Return requests must be for merchandise purchased from Houston's.
- Authorization must be given by Houston's before any merchandise can be returned.
- Any credit for returned merchandise is on an approval basis after receipt and review by Houston's.
- All returned merchandise must be in the original factory carton.
- All authorized returns may be subject to a 15% restocking charge.
- Consumable merchandise may not be returned after 45 days of purchase.
- Credit will not be given on unauthorized returns.
- Credit will not be issued on used merchandise.
- Credit will not be issued for common carrier damage.
- Special order merchandise is not returnable.
- If they are brought to our attention immediately, we will gladly correct any errors on our part.
Catalog Information
Possession of the Houston's catalog does not constitute the right to
purchase.
Prices are subject to change without notice.
Houston's is not liable for printing or production errors.
Houston's catalog is divided into sections, and a master index of all
items within the catalog is located at the front of the catalog.
Descriptive information is contained on both the picture pages as well
as the price page, in addition, picture update sheets are published
to keep all information as current as possible. Please utilize all
sources.
The effective date for all price pages is listed at the top of each
page. We also publish update sheets to help you make sure you have
the most up to date information.
The selling unit for each item is shown in this catalog. If there is
no selling unit shown, it is sold by "each", Please refer
to our current price list for any changes in selling units.
Minimum
purchase units are shown; i.e. if "doz" is the only unit
shown, then this is the minimum purchase. Houston's publishes two
price lists:
a. Dealer Net Price List for internal use - Please keep confidential
b. List Price list for sales use.
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