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New Account Information
To
open a Houston's account for full access to our online catalog please
complete and submit the Contact Form and a representative will contact
you. Call 1-800-347-8479 for immediate assistance. 
Shipping
Information Delivery: Houston's
provides free delivery to most of our sales territories,
Please call for routing information.
Common Carrier: All common carrier ground orders received
by 5:00 PM (Monday through Friday) are shipped the same day.
Parcel: All Parcel ground orders received by 5:00 PM (Monday
through Friday) are shipped the same day. Parcel next day orders must
be received by 3:00 P.M. (Monday through Friday).
Freight Claims: All freight claims are the responsibility
of the consignee and must be filed with the carrier. Visual damage should
be noted on the bill of lading and signed by the carrier.
Glass/China: Goods packed in glass (i.e. cocktail mix) cannot
be shipped Parcel. Glassware and china are especially fragile and are
shipped Parcel at the customers' risk only. Houston's will repack these
products, at a cost, which will then be shipped by Parcel. We will not
issue a credit for any damaged or refused shipments, unless Houston's
has repacked the item.
Warranty Information
Houston's stocks well known, standard brands which are backed by their
respective manufacturers. Most manufacturers will not permit a wholesaler
to make any adjustment, replace any part, accept a return or exchange
any defective or unsatisfactory merchandise without written permission
from
them. Customers should abide by the warranty instructions provided by
the manufacturer. Houston's will assist and if possible, help expedite
the occasional difficulty.
Hazardous
Materials
Houston's stocks certain items that are classified as hazardous material
by the Department of Labor. Any customer who would like Material Safety
Data sheets on any hazardous material that we carry can receive them
by asking their sales representative. |
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