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Ordering Information
The staff at Houston's Incorporated is ready to provide you
with the best service possible! Feel free to contact us
wih any questions that you may have.


Shipping Information

 
Delivery: Houston's provides free delivery to most of our sales territories, Please call for routing information.

Common Carrier: All common carrier ground orders received by 5:00 PM (Monday through Friday) are shipped the same day.

Parcel: All Parcel ground orders received by 5:00 PM (Monday through Friday) are shipped the same day. Parcel next day orders must be received by 3:00 P.M. (Monday through Friday).

Freight Claims: All freight claims are the responsibility of the consignee and must be filed with the carrier. Visual damage should be noted on the bill of lading and signed by the carrier.

Glass/China: Goods packed in glass (i.e. cocktail mix) cannot be shipped Parcel. Glassware and china are especially fragile and are shipped Parcel at the customers' risk only. Houston's will repack these products, at a cost, which will then be shipped by Parcel. We will not issue a credit for any damaged or refused shipments, unless Houston's has repacked the item.

 

Warranty Information

 
Houston's stocks well known, standard brands which are backed by their respective manufacturers. Most manufacturers will not permit a wholesaler to make any adjustment, replace any part, accept a return or exchange any defective or unsatisfactory merchandise without written permission from them. Customers should abide by the warranty instructions provided by the manufacturer. Houston's will assist and if possible, help expedite the occasional difficulty.

 

Hazardous Materials

 
Houston's stocks certain items that are classified as hazardous material by the Department of Labor. Any customer who would like Material Safety Data sheets on any hazardous material that we carry can receive them by asking their sales representative.

 

Returns

 
Return requests must be for merchandise purchased from Houston's.

Authorization must be given by Houston's before any merchandise can be returned.

Any credit for returned merchandise is on an approval basis after receipt and review by Houston's.

All returned merchandise must be in the original factory carton,

All authorized returns may be subject to a 15% restocking charge.

Consumable merchandise may not be returned after 45 days of purchase.

Credit will not be given on unauthorized returns.

Credit will not be issued on used merchandise.

Credit will not be issued for common carrier damage.

Special order merchandise is not returnable.

We will gladly correct any errors on our part, if they are brought to our attention immediately.

 


Catalog Information

 
Possession of the Houston's catalog does not constitute the right to purchase.

Prices are subject to change without notice.

Houston's is not liable for printing or production errors.

Houston's catalog is divided into sections, and a master index of all items within the catalog is located at the front of the catalog.

Descriptive information is contained on both the picture pages as well as the price page, in addition, picture update sheets are published to keep all information as current as possible. Please utilize all sources.

The effective date for all price pages is listed at the top of each page. We also publish update sheets to help you make sure you have the most up to date information.

The selling unit for each item is shown in this catalog. If there is no selling unit shown, it is sold by "each", Please refer to our current price list for any changes in selling units.

Minimum purchase units are shown; i.e. if "doz" is the only unit shown, then this is the minimum purchase. Houston's publishes two price lists:

a. Dealer Net Price List for internal use - Please keep confidential
b. List Price list for sales use.

 

 
Copyright © 2002-2006 Houston's Inc.